Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

Knowledgebase

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Web Design

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Articles from this category

Filter, or browse through the articles below to find answers to your questions.

#	Article Title
1	Can I add a Webshop to my website? (Hot!)
2	Am I the owner of the website? (Hot!)
3	Are there advantages when my website is made completely from Flash? (Hot!)
4	Is it possible to create my website in multiple languages? (Hot!)
5	Are there disadvantages for choosing a Custom Made website? (Hot!)
6	What is the difference between a Webshop and Product Catalog? (Hot!)
7	What is the process for the development of a Design? (Hot!)
8	Do we need to host our website by LoginSecure? (Hot!)
9	What is the difference between streaming and downloading? (Hot!)
10	What happens if I miss a payment? (Hot!)
11	Can I lease a website from LoginSecure? (Hot!)

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