Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

Hello, how can we help?

Find answers

Search, or browse through the categories below to find answers to your questions.

Services

When your question is about one of our services then there is a big chance we have already the answer for it in this category of our knowledgebase. You can find an overview of all our services here. If you cannot find the right answer then please submit a new ticket. We are here to help you!

Extensions

If you encounter an issue with a LoginSecure extension then please take a look at this category in our knowledgebase. You will find per extension an overview of all frequently asked questions and hopefully, you will find your answer there quickly. If not then do not hesitate to open a new ticket so we can help you!

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