Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Color Classes: Help? I followed all instructions but the colors are not showing?

Make sure that you have added the color class to the element that you want to change or any of its nearest parents.

When you add the class for instance to the body but you want to target an element 20 children deep then there is a good chance that other CSS gets in the way.

Feel free to create a ticket if you need more help!

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/133-loginsecure-color-classes-help-i-followed-all-instructions-but-the-colors-are-not-showing