Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: Blank / white page when loading extension in the backend

This module has so many fields and functions that it needs to load that it can run out of the PHP Memory Limit. We have received reports from our customers that websites with a PHP Memory Limit lower than 256M can produce this blank / white page.

Currently there are 2 options to deal with this. Increase the PHP Memory Limit of your Joomla website or reload the page again.

Increase the PHP Memory Limit of your Joomla website:

There are many online guides available on how to do that so there is not really a point for us to duplicate this. Please use Google Search or any other search engine to search for the phrase "joomla increase php memory limit" without the quotes.

Reload the page again:

On our test websites with 128M PHP Memory Limit we could simply refresh the page, and it would load the second time. We tested every function with this memory limit and for us everything was saving. It looks wrong, we must admit that. When you press save and the next thing you see is a white page but just press refresh, and you will see that everything is saved.
We still recommend increasing the PHP Memory Limit though.

If you are encountering this issue then we would like to know that. Please create a ticket and attach your system information file which you can download directly from the system information page on your Joomla installation.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/150:loginsecure-slideshow-blank-white-page-when-loading-extension-in-the-backend