Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: How do presets work and where can I find them?

Presets are a nice feature that allows you to have a slideshow up and running within mere minutes. But you need to know how to activate it.

The preset button is loaded into the Joomla! Administrator Toolbar which is the same toolbar that has also these options: [save] [save as copy] [close]. Here you can thus also find a button called "Preset"

Once clicked it will open a modal that contains all the presets. Inside the modal, you can change the previews per theme and when you have selected a preset it will automatically modify the extension with all settings relevant to the preset.

How to enable a preset?

Click the Preset button
Select on the tabs on the left the theme you want.
Then select the preset you would like to load.
Click on the load button followed by continue.
Now the extension will make all changes and reload the webpage. Do not close the window but wait until this is done.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/75-loginsecure-slideshow-how-do-presets-work-and-where-can-i-find-them