Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: Do I lose my slides when switching themes?

No, you will not lose your slides. The extension is built in such a way that the content of slides is reserved when switching themes. But and this is a big but!

When you switch from theme then not all slide content is used in the other theme. And everything that is not used is hidden from view. For instance, one theme can have video backgrounds setup per slide and another theme doesn't have this function so this option is then hidden and this could seem like it removed it. But when you switch back to the original theme the options are still filled with your data.

If you do however find that slides content or entire slides are missing then please create a ticket and let us know as this seems to be a bug and we would like to solve it for you!

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/77-loginsecure-slideshow-do-i-lose-my-slides-when-switching-themes