Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Smooth Scroll: How can I make an anchor link?

You need to have an ID for an anchor link to work. So if you have for instance a div on your webpage called test than the anchor would be #test.

More information about anchor links can be found at html.com(https://html.com/anchors-links/).

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/100-loginsecure-smooth-scroll-how-can-i-make-an-anchor-link