Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Easy Video: Will it slow down your website?

Due to the extension, your website will not become slower. But depending on the number of videos you want to load on one single page a website can become slower.

We recommend to only have one video on a single webpage to start automatically. And only two additional video files to be preloaded. As this is already hard enough for slow bandwidth connections.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/117-loginsecure-easy-video-will-it-slow-down-your-website