Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

Is E-Commerce a standard application or specifically build?

The E-Commerce application is standard but is adapted to fit your needs. When you choose our E-Commerce strategy then your account manager will create together with you a strategy for an optimal result.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/39-is-e-commerce-a-standard-application-or-specifically-build