Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

How to make a Vertical Sample Particle in Gantry 5?

First, make sure you have set up the LoginSecure Framework to work with Gantry 5. You can view a video about this here(https://www.youtube.com/watch?v=04ZfeHtkQ0c).

Secondly, follow the below instructions to make a vertical sample particle.

Open any Gantry 5 theme.
Go to the layout tab.
Open the Sample Particle that you want to make vertical.
Go to the block tab.
Fill in by the input CSS Classes.
The name: sample-items-vertical
Click "Apply and Save"

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/54-how-to-make-a-vertical-sample-particle-in-gantry-5