Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

Should I enable Mobile Detect on my website?

This fully depends on what is installed on your website or what you are trying to achieve. For instance, if you use another LoginSecure extension that needs Mobile Detect to be active then this extension will tell you this in the form of a warning on the published page.

If you would like to use the mobile detect functions in your own PHP code then it is also recommended to have it active ;-).

Otherwise, you can switch it off. And do not worry if you install in the future an extension from LoginSecure that requires the files to be active then this extension will inform you about this.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/59-should-i-enable-mobile-detect-on-my-website