Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: How can I easily order my slides?

Since our latest version of this extension, it is possible to easily order your slides without having to redo work or be a magician with zooming in and out.

In the "Content" tab of our extension, there is now a button called "Easy Ordering" after clicking on this button all slides will collapse and only display their titles. From then on it is a simple matter of dragging and dropping the slides to the appropriate places.

You can drag and drop by clicking and holding on the [···] (3 dots) at the left side of each slide. Then while holding you can slide it to the right position and upon arrival, you can let go of the mouse.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/67-loginsecure-slideshow-how-can-i-easily-order-my-slides