Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: Missing theme settings when switching between themes.

Each theme has there own specific set of settings attached to it. If you had set up, for instance, the default theme and then switch to another theme then all settings related to this default theme are no longer relevant for the other selected theme.

Due to this, it can look that some themes have settings missing but in fact, they are just hidden and upon switching back to the 'original' theme they will be visible again.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/68-loginsecure-slideshow-missing-theme-settings-when-switching-between-themes