Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

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LS Custom Code Pro

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Articles from this category

Filter, or browse through the articles below to find answers to your questions.

#	Article Title
1	LoginSecure Custom Code: Does it work with every template framework? (Hot!)
2	Can I manually select where I want the LoginSecure Custom Code to be active? (Hot!)
3	What are the requirements to run the LoginSecure Custom Code? (Hot!)
4	LoginSecure Custom Code: Can I have code in very section in one module instance? (Hot!)
5	LoginSecure Custom Code: Will it slow down your website? (Hot!)

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