Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

What are the costs for creating a specific module?

These costs can only be determined after receiving all relevant information* so that we can have a look at which functionalities need to be created from scratch and which elements can be used from basic modules. Our sales department will contact you to take the price required to fulfill your wish.

_{* See question: If I want to have specific modules for my website. What information would I need to provide?}

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/41-what-are-the-costs-for-creating-a-specific-module