Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slope Elements: Help the ribbon effect is not working?

When you want to create the ribbon effect on your website you will have to find the correct margins for the sloping element. Under the tab "Slope Elements" in the module settings you can find the input field margin.

You can define up to 4 individual margin settings for the top, left, bottom and right. Or use the shorter variant for top+bottom and left+right.

Margin: 2% 4% 6% 8%
(top = 2% left = 4% bottom = 6% right = 8%)
Margin: 2% 4%
(top+bottom = 2% left+right = 4%)

Be aware that you can use decimals to fine-tune the margin to perfection.

TIP: The best margin percentage setting is usually very close in the neighboorhood of the degree of the slope. For instance with a slope degree of 3. The correct margin setting is 3.2% for top+bottom.

Double checked but it ain't working then feel free to create a ticket if you need more help!

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/89-loginsecure-slope-elements-help-the-ribbon-effect-is-not-working