Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Google Maps + Directions: Help! The map is very tiny?

The map takes the size of the parent. So if you assign CSS to the div that holds the module class suffix the map should be the height specified! If not then please create a ticket here.

TIP: You can use one of the 'vheight' classes from the LoginSecure Framework inside the module class suffix.

Example: Module Class Suffix: vheight-25

Where 25 can be modified to any number into the range of 0 - 100 with increments of 1

This will make the map size a quarter of the total vertical space on the screen.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/105-loginsecure-google-maps-directions-help-the-map-is-very-tiny