Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Hover: How to use nested hover effects.

Nested hover effects are possible when the structure of your webpage supports this behavior. Luckily 99.9% of the Joomla! templates do support this behavior.

To apply nested hover effects you need to have a parent element with a child or multiple children. Now you can assign a hover effect to the parent and another effect to the child(ren).

For instance, you can have a link with an icon class(icon-grow) attached to it. Then the direct parent can have a border transition(border-fade) and the wrapper parent can have a 2D transition(grow).

Visually Explained:
When the user moves the mouse towards the link it will hit the wrapper parent first and make the entire element grow. Then when moving the mouse closer to the link it will hit the links direct parent and will add the border-fade to that parent. Now moving towards the link and hovering on it the icon grows.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/125-loginsecure-hover-how-to-use-nested-hover-effects