Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

What is the process for the development of a Design?

After an inventory of your wishes by an account manager from LoginSecure. The inventory will be transferred to the development department. Here the design process starts with a concept and ends with the desired end product(s). The concept will be presented to you by your account manager and after approval, the development will continue to the end production. After approval, the final product is delivered to you. When you disagree with the initial concept then we make changes and develop a second concept. This process is repeated until you are fully satisfied and the development can continue to the end production.

We pride ourselves though that in most cases the first design is immediately spot on!

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/15-what-is-the-process-for-the-development-of-a-design