Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

What happens if I miss a payment?

You will receive one notice with a payment term of 14 days. When you have not paid or made a payment plan then your website will be automatically placed offline. Please note that your email address(es) associated with the domain name will, therefore, be offline.

Get in contact with your account manager a.s.a.p. to create a payment plan. Upon receipt of your payment or the creation of a payment plan, we will place your website and email online within 48 hours.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/23-what-happens-if-i-miss-a-payment