Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

LoginSecure Slideshow: How to remove the white background color?

Inside the "Styling Tab" you can find under Extension Styling the option Background Color. This option will set the background color of the entire extension. By setting this option you can remove this white background.

Why is it white by default?

To be honest it never was set as white. It was not set at all and therefore it adheres to default CSS styling for HTML elements and that is 'transparent'. It is recommended to set a color that works well with the colors of the text in your slide overlay. This will create a good fallback. Example: Black background with Black text is bad while Black background with White text is great as fallback color.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/70-loginsecure-slideshow-how-to-remove-the-white-background-color