Availability

We provide support from Monday till Friday from 10 AM till 5PM CET (UTC+1 or UTC+2 during Summer). There is no support available on weekends and holidays.

Reply Time

Depending on the complexity of your support issue it's usually between a few minutes and 48 hours. When we expect longer delays we will notify you.

What we support

Support is available only for the PRO versions of our software & only to users having an active subscription (no exceptions*! If your subscription has expired, then we won't provide any support). Support is also available for users of our services. As a general rule of thumb - the more details you provide about your issues, the higher your chances of getting support are. Whenever possible add screenshots & give us a link to a page where we can observe the issue.

^{* Except for the FREE LoginSecure Framework which is mandatory for our PRO extensions.}

Full Support Policy

What is the difference between streaming and downloading?

Streaming is a protocol that makes it possible for a user to see a movie immediately after clicking on a link. While watching the film is loaded and nothing is stored on your hard drive. When downloading a movie, you must wait until the entire file is copied to your system before you can view it. After watching the movie you need to delete it yourself. Each protocol has its advantages and disadvantages, so the best choice depends on the type of website and what content is offered.

KB Article: https://loginsecure.eu/helpdesk/knowledgebase/view-article/20-what-is-the-difference-between-streaming-and-downloading